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How can we help you? - all you need to know

1.Do you charge for your kitchen designs?

Yes & No!  As professional designers we believe our talent, expertise and service is of immense value. Rather than asking” how much will it cost to pay for a design?”, we would suggest considering “What might the cost be to you over a potential lifetime, of getting the design of this critical space wrong?” Living with too little surface space; inappropriate positioning of cabinetry or insufficient storage space are common issues created by ill-considered schemes, and the effects of these can easily spoil the pleasure and ease of using your kitchen.

Our kitchen design services (inclusive of Interior Design) are from £1995 but is refunded off the cost of your kitchen should you purchase your new kitchen with The Myers Touch.   It is our ultimate goal to provide you with a design that completely 'Wows' you which in turn means this becomes a free design service! The design fee requires payment prior to your Design Consultation appointment and is refunded from your balance invoice prior to installation.

The fee we charge is not intended to be payment for the time we spend working with you to create the designs but rather a commitment to the value, time and expertise required to create the perfect design for your space. On the basis that you would wish to discuss your design requirements in detail we would invite you into the showroom with your plans for an initial Design Consultation. During this meeting, we will take the time to sit down with you to fully discuss your brief and, by the time the meeting ends, we would look to have reached a consensus with you on which direction the development of our initial design proposals will proceed. From that point, The Myers Touch will develop these conceptual proposals, along with full budgetary costings. Once these proposals are ready, we will then invite you back into The Myers Touch showroom to present these to you. We hope that by the end of this meeting, you will have understood our thought processes, our rationale for your design, and on the basis that you wished to proceed with the development of our ideas, we would ask that you settle a design retainer fee*. This will enable the plans and elevations we have prepared to be released to you in paper or digital form. * or full 25% deposit if less than 6 months from your proposed installation date.

Understanding your expectations and requirements within your budget is extremely important to us and appropriate to your investment.  This will enable us to be realistic and offer ways in which you can derive the most value from your investment and if we truly cannot design a kitchen within the parameters you have given us, we will offer a refund of the Design Consultation fee.

It is worth mentioning that there is of course no charge for an introductory visit to our showroom and we highly recommend giving us advance notice so that we can ensure one of our team will be available to meet with you and discuss any questions you may have. It is during this introduction that you will see for yourself whether the people, product and service aligns with what you are looking for. To book an appointment call 01962 600700  

2.What is a Spatial Design?

In some instances you may want more than just a kitchen design. Perhaps you have recently purchased a home which has been utilised differently than the way you like to live, or maybe you have reached a transitional point and the home now needs to adapt to the change of season. Occasionally this may involve moving the kitchen to an alternative room, but it may also mean removing internal walls, pinching space from one room to improve another or simply reviewing the flow of the whole of the downstairs area. Although we do not provide architecture services our Spatial Design service involves just such a review of the ground floor with the intent of reworking flow and room positions and entrances. You will receive an on site review of the existing arrangement, consultation to understand your brief in full, measure up and photo shots to capture vital information which lasts in the region of 3 hours. This is followed up by sketches of possible layout adjustments and a further consultation in our studio to review each in detail. The selected layout will be drawn up on CAD alongside a kitchen design and full quotation. The current charge for this service is £2995 and is of enormous value if you are looking to enhance usability, efficiency, use of light, flow and zoning in your home.

3.Will you do a site visit first?

Unless you are using our Spatial Design service we typically work off-plan with our clients in the showroom – our design background means that we’re fully versed in reading plans and understanding the spaces they describe. It’s likely, during our discussions, that we will make certain ideas and suggestions which are unique to SieMatic and The Myers Touch and which can be more effectively illustrated with our showroom displays. We also have a full range of material and sample finishes here at the showroom which may form an integral part of our initial discussions.

If you don’t have plans, we can undertake a site visit to measure for you. Location will determine whether there is a charge for this, however at such time as you place your order with us, we will refund the site visit costs against your order.

In all cases the presentation meeting will be at the showroom, irrespective of the initial Design Consultation meeting location, so that the suggested products can be seen and confirmed.

All kitchen installations will undergo a detailed site survey prior to placement of furniture order with the Manufacturer.

4.What is a Commissioning fee?

We’re specialists in our field – we’re designers, not kitchen planners. Our design background provides us with an in-depth knowledge and understanding of form, space and composition, as well as the consideration of working processes, traffic flow, and movement around the kitchen and associated spaces. We don’t just ‘churn out’ quotes; we ensure that we take the time to sit down and really listen to your requirements before developing a proposal that responds to your brief. We expect you to be delighted with the designs proposed, and if you are happy we appreciate that you will want to receive plans, elevations and samples that will enable you to liaise with other professions in preparation for the installation. The actual fitting date may possibly be many months ahead, however, for projects involving a new-build or extension, detailed plans will be required to ensure extraction, plumbing and electrics are correctly positioned in preparation and your commitment in the Design retainer (as a rule 10% of kitchen estimate) will allow us to set aside time to complete this work.  

5.I’m not ready to commit yet…

Unless you are in need of your kitchen within the next 3 months there’s no rush! We understand that there’s a great deal involved in putting together and developing a global budget for your project. Once you’re ready to proceed, simply let us know and we’ll draw up the design retainer or deposit of 25% accordingly and release the plans & elevations. As a rule we ask for a 10% payment if the project is beyond 6 months of the proposed installation date. The balance of 15% to bring it up to the full 25% deposit is then requested when the kitchen installation reaches 6 months or nearer. As an approved member of the KBSA, your 25% deposit is insured from up to 6 months before the proposed installation.

6.I’m not sure of my budget…

Knowing or becoming aware of your budget is a vital part of the design consultation. Since we partner with a variety of manufacturers which offer products at differing price points there are a large number of options available for inclusion depending upon your desired investment. It may be helpful to break down the costs into these 5 main areas: cabinetry; appliances; worktops; accessories and installation. Within each of these categories there are lower and higher cost products, and it is usual that our clients undergo a process of deciding which of these are of most importance and therefore require specific investment. We are happy to spend time discussing these options with you, helping you to come to an informed decision that best suits your requirements. At the end of the day we all have a budget of some sort, and ensuring we select the right products for your financial as well as practical and aesthetic needs is of importance to us. We would not dream of setting to work on a unique design without first understanding your style preferences, and we feel the very same way in regard to your budget.

7.How much do your kitchens cost?

In 2016/7 our most expensive kitchen was over £150K whilst the average was around £40K. This is achievable because we can apply our expertise in design to a spectrum of product offerings and ensure we choose the right ones for you. It is why it is so important to know your budget before we start designing. To offer you the world and find it is unobtainable would be plain disappointing, whilst to reduce your choices in case we are seen as too expensive would simply be to cheat you out of the best.

Of course it is important that expectations are appropriate to investment. Helping us to understand your expectations and providing us with your budget will enable us to advise whether the budget is realistic, and ways in which you can derive the most value from your investment. If we truly cannot design a kitchen within a budget you have given us we will offer a refund of the Design Consultation fee.

8.What is a Design Consultation?

A Design Consultation is the name we give to the pre-design discovery process. Put simply it is time given to combine the specific needs and desires you have for your kitchen –living space with our expertise, advice and experience. We strongly believe a that a kitchen is so much more than the sum of it’s products. Within the Design consultation we will consider space and flow; light and ergonomics; aesthetics and ambience. We may even suggest some homework that will help you solidify your ideas and thoughts. We will listen to you, challenge you, and get you thinking about your kitchen in ways that you may never have considered before. All to draw out your very best desires for this important space, and to ensure you get the absolutely best result possible!

9.What if the costs increase?

The price that we provide you is not an estimated guess, but a fully accurate costing based upon the layout that we present to you at the Design Presentation meeting. Assuming that no major changes are made to the layout or the material choices, then there should, fundamentally, be no major cost variations. If you choose to amend these factors, then the cost could of course increase or decrease accordingly.

If we know that we have price increases due, or we know that a project is likely to be ordered after a price increase due to the timescales involved, then we advise that the settling of the commissioning fee does not secure pricing and that any price increases imposed on us by our suppliers before the order is completed would be subject to update in the final pre-order checks.  Any such increase or decrease will be included within our 'Post-Survey' contract document that requires your authorisation prior to your furniture going into manufacture.  

10.I need to get some more quotes first…

We understand entirely. It’s good to look at some other suppliers and get a feel for how they compare with a premium German kitchen system. It’s also good to always remember that the value of any product or service is relative to not only the price but also the quality, longevity, innovation, authenticity, service history, experience and care that is delivered alongside the product, and we believe that to this end we cannot be beaten.

11.Do you provide Project Management?

We provide a range of possibilities depending upon your requirements and our availability. Our most popular service is a ‘Dry Fit’ kitchen design & installation in which we do not get involved with electrics or plumbing other than to provide your trades with detailed service drawings and to test the appliances after installation if the 2nd fix plumbing and electrics have been completed.

As an alternative we offer a full kitchen project management service, providing sub contracted trades to complete the whole installation in line with a pre-agreed Schedule of Works. These works are quoted independently from our kitchen quotation and POA (subject to availability of a Project manager) so please let us know early on if this is your preferred option.

12.When is a Site survey completed?

A site survey is completed by our Technical & Installations Manager when there is sufficient information available from the fabric of the room to record detailed measurements of wall lengths, ceiling heights, access points and service information. This will vary according to each project but for a replacement kitchen can be arranged as soon as the deposit is paid, whereas for new build or extensions will be delayed until the site is ready for measurements to be accurate. We avoid off-plan surveys wherever possible to minimise errors and we will not allow your furniture to go into production until this site survey has been completed.

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